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Title
Text copied to clipboard!Circulation Clerk
Description
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We are looking for a dedicated and detail-oriented Circulation Clerk to join our library team. The ideal candidate will be responsible for managing the circulation desk, assisting patrons with checking in and out materials, and providing excellent customer service. This role requires strong organizational skills, the ability to multitask, and a passion for helping others. The Circulation Clerk will also be responsible for maintaining accurate records, processing new materials, and ensuring that the library remains a welcoming and efficient environment for all visitors. In addition to these duties, the Circulation Clerk will assist with various administrative tasks, such as updating patron records, handling overdue notices, and managing interlibrary loans. The successful candidate will have excellent communication skills, a friendly demeanor, and the ability to work both independently and as part of a team. This position offers an opportunity to work in a dynamic and community-focused environment, where you can make a positive impact on the lives of library patrons. If you are passionate about libraries and enjoy working with the public, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Manage the circulation desk and assist patrons with checking in and out materials.
- Provide excellent customer service to library patrons.
- Maintain accurate records of borrowed and returned materials.
- Process new materials and update the library catalog.
- Handle overdue notices and manage fines.
- Assist with interlibrary loans and requests.
- Update and maintain patron records.
- Shelve returned materials and ensure proper organization.
- Assist patrons with locating materials and using library resources.
- Conduct regular inventory checks and report discrepancies.
- Provide information about library programs and services.
- Assist with library events and programs as needed.
- Handle cash transactions for fines and fees.
- Ensure the circulation area is clean and organized.
- Assist with administrative tasks such as filing and data entry.
- Train and supervise volunteers or part-time staff as needed.
- Resolve patron issues and complaints in a professional manner.
- Stay informed about library policies and procedures.
- Assist with special projects and initiatives as assigned.
- Promote a positive and welcoming library environment.
Requirements
Text copied to clipboard!- High school diploma or equivalent required; some college coursework preferred.
- Previous experience in a library or customer service role is a plus.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency with computer systems and library software.
- Attention to detail and accuracy in record-keeping.
- Ability to handle cash transactions and manage fines.
- Friendly and approachable demeanor.
- Ability to lift and carry library materials as needed.
- Familiarity with library classification systems (e.g., Dewey Decimal System).
- Ability to handle confidential information with discretion.
- Strong problem-solving skills.
- Ability to work flexible hours, including evenings and weekends.
- Commitment to providing excellent customer service.
- Ability to train and supervise volunteers or part-time staff.
- Knowledge of library policies and procedures.
- Ability to assist with special projects and initiatives.
- Passion for libraries and helping others.
- Ability to promote a positive and welcoming library environment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in a library or customer service role?
- How do you handle multiple tasks and prioritize your work?
- What strategies do you use to provide excellent customer service?
- How do you handle difficult or upset patrons?
- Can you describe a time when you had to manage a large volume of work? How did you handle it?
- What experience do you have with library software and computer systems?
- How do you ensure accuracy in your work, especially when handling records and transactions?
- Can you provide an example of a time when you resolved a conflict or issue with a patron?
- How do you stay organized and keep track of your responsibilities?
- What do you enjoy most about working in a library environment?
- How do you handle confidential information?
- Can you describe your experience with training or supervising others?
- What steps do you take to stay informed about library policies and procedures?
- How do you promote a positive and welcoming environment for library patrons?
- Can you describe a time when you assisted with a special project or initiative?
- How do you handle cash transactions and manage fines?
- What do you think are the most important qualities for a Circulation Clerk to have?
- How do you stay motivated and engaged in your work?
- Can you describe a time when you had to adapt to a change in library policies or procedures?
- What do you think is the biggest challenge facing libraries today?